How is a hotel employee’s English level assessed?

The Inglés Hotelero exam takes 30 minutes and has three parts: 13 diagnostic items, 10 listening items with real guest voices, and 6 spoken responses to on-the-job situations (check-in, complaints, menu). An AI transcribes and scores the voice; the result is a CEFR level from A1 to B2 with a per-employee recommendation.

How much does the English exam cost per employee?

$50 USD per employee, one-time payment. It includes the full diagnostic, the CEFR result, and the starting recommendation for the daily practice program.

Is it a grammar exam?

No. It is a role-play of the actual job: a front desk agent responds to an arriving guest, a server explains a menu, a bell boy escorts a guest to the room. It measures what the guest hears, not what a textbook asks.

English assessment for hotel staff (CEFR)

Structure

Three parts, thirty minutes, one confirmed level.

Part 1

Diagnostic — 13 items

Role-specific vocabulary and comprehension: front desk, bell staff, or F&B. Adapted to the job the employee does every day.

Part 2

Listening — 10 real audio clips

Guest voices with natural accents and speed. Did they understand the request? Did they catch the complaint? That's what gets measured.

Part 3

Speaking — 6 situations

"Take care of this guest." The employee answers with their voice; the AI transcribes and scores pronunciation, vocabulary, and resolution.

What HR receives

A result you can actually decide with.

Per employee: a CEFR level (A1–B2), a breakdown by skill, transcripts of their spoken responses, and a starting recommendation for the daily program. Per team: the complete map of levels by department — who can receive guests today, who needs the program, and how far away the next level is.

The exam costs $50 USD per employee, one-time, and it is also the baseline the HR dashboard measures progress against in the months that follow.

Next step

The exam places. The system moves.

Practice

Place your team's English this week.

The 14-day pilot includes the CEFR diagnostic for up to 10 employees, free and with no credit card.

Request a demo

The English exam that feels like the job, not like school.