Operational English platform · Hotels and chains

Your hotel's English, run like a system.

A CEFR placement exam, 5-minute daily practice via WhatsApp, and a dashboard your HR team reads at a glance. By role — front desk, bell staff, F&B — and by level, from A1 to B2.

Request a demo Try the platform

5 min per day, on shift

8 departments each with its own curriculum

A1→B2 measurable CEFR scale

ingleshotelero.com/hr

Dashboard · live

July 2026 · Gran Cabo

Progress dashboard

Team

0 +3

B1 certified

0 +8

Drill · 7d

0% +4%

Employee

Role

Level

Status

María López

Front Desk

A2 → B1

Leveled up

José Ramírez

F&B

Exam Jul 24

Ana Torres

Bell Boy

A1 → A2

Streak · 12d

Luis Mendoza

Front Desk

No drill · 5d

Fact sheet · Inglés Hotelero

Inglés Hotelero is the English training platform for hotels and chains in Mexico, Spain, and Latin America, founded in 2024 in San Miguel de Allende, Guanajuato. It teaches functional, role-specific English — front desk, bell staff, and restaurant (F&B) — with CEFR assessment and daily practice via WhatsApp, delivered as a web app.

ScaleCEFR A1–B2

Practice5 min/day · WhatsApp

Plans / property$150 · $300 · $500 USD

Placement exam$50 USD / employee

The Problem · The language barrier

A team without functional English loses guests, loses reviews, loses revenue.

01 · Contact

Staff avoid the guest

When an employee can't communicate, they sidestep the guest. The guest notices. The review says so.

02 · Reputation

The reviews reflect it

"Staff was not fluent in English." That one line on TripAdvisor or Google costs you room nights and a reputation built over years.

03 · Revenue

Money stays on the table

A front desk agent with B1 sells upsells, explains amenities, and keeps the guest coming back. Without the language, the opportunity is lost every shift.

The Platform

Not a course. The infrastructure of English in your operation.

Four connected engines. You see it as a dashboard; your team experiences it as five minutes a day on WhatsApp.

Engine 01 · Assessment

CEFR placement exam

30 minutes per employee: diagnostic, listening with real audio, and spoken responses scored by AI.

Voice AI · A1–B2 · $50 USD per employee

Engine 02 · Practice

Daily drill via WhatsApp

Five minutes on shift: listen, respond, speak. By role and by level, with a visible streak.

No app · Role-based · Every day

Engine 03 · Measurement

Dashboard for HR and management

Progress per employee, inactivity alerts, and exportable CEFR certificates.

Real time · PDF · CSV

Engine 04 · Scale

Multi-property and chains

Consolidated corporate dashboard, cohorts by department, and per-property billing.

SSO · Multi-currency · API

Custom content · Included with Enterprise

Your team doesn't practice generic English. They practice your hotel.

Modules built for your property, your brand, and your city: directions to your real points of interest, your chain's service standards, the dishes on your menu. Vocabulary sticks best when it's the vocabulary used tomorrow on shift — and the result isn't just better English, it's better service.

White-label · For chains and groups

Want it under your brand? The platform deploys as your own.

Your logo, your domain, and your corporate reporting, on top of our CEFR assessment engine and daily practice. You bring the brand; we run the system.

Let's talk about your chain

Try it · On this page, no sign-up

This is what the platform feels like. Touch it.

Three pieces of the system, live. What your team and your HR department would see from day one of the pilot.

Product demo shown in Spanish — the product trains English.

examen · recepción · pregunta 5 de 13

Diagnóstico · RecepciónCEFR A2–B1

Guest: "The air conditioning in my room isn't working."
¿Cuál es la mejor respuesta?

Seleccione una respuesta — así de simple es para su equipo.

Un examen que se siente como el trabajo, no como la escuela.

Cada empleado presenta un role-play de su puesto: 30 minutos, desde cualquier dispositivo del hotel.

→13 reactivos de diagnóstico + 10 de escucha + 6 hablados

→Audio con voces reales de huéspedes

→Resultado CEFR con recomendación por empleado

Inglés Hotelero

Drill diario · Recepción

Buenos días, Ana. Su práctica de hoy: Recepción, 5 minutos.

Huésped: "Hi, I have a reservation under the name Smith. Two nights."

Nota de voz · Su respuesta en inglés

Se entiende muy bien. Pruebe también: "May I see your ID, please?" — Racha: 12 días.

Cinco minutos que sí ocurren — en el teléfono que ya traen.

Sin app nueva, sin contraseñas, sin sala de capacitación. El drill encuentra al empleado en su bolsillo, en su turno.

→Contenido del puesto: check-in, quejas, upsell, menú

→Respuesta hablada con retroalimentación que corrige como una persona

→La racha de cada empleado se ve en el panel de RH

ingleshotelero.com/hr/reportes

Reporte ejecutivo · Julio 2026Exportar PDF

Nivel promedio

A2+ ↑

Participación

88% +6%

Certificados

Empleado

Depto

Nivel

Estado

María López

Recepción

A2 → B1

Subió

Ana Torres

Bell Boy

A1 → A2

Racha · 12d

José Ramírez

A&B

Examen 24 jul

Luis Mendoza

Recepción

Sin drill · 5d

Carmen Vidal

A&B

B1 → B2

Racha · 21d

El lunes de RH: un vistazo, tres decisiones.

Quién avanza, quién se estancó, qué departamento certifica este mes. Sin perseguir a nadie ni pedir reportes.

→Alertas automáticas de inactividad al manager directo

→Certificados CEFR exportables para el expediente

→Comparativo por departamento y por propiedad

Pricing · Per property, per month

Honest pricing, like a ticket. No hidden costs under the perforation.

Ticket · Essential

Boutique hotel.

Up to 20 employees in the program. The full product — all 8 departments, nothing held back.

$150 _USD

per property / month

✓ Daily practice via WhatsApp
✓ All 8 departments · full curriculum
✓ Initial CEFR diagnostic
✓ Manager dashboard
✓ Unlimited adds and removals

Request information

¿Cuánto cuesta — y a cuántos cubre?

Mueva los controles con los números de su propiedad. Todo en pesos, y todo por empleado al año, para que se pueda comparar.

Empleados en el programa 30

Rotación anual 49%

El promedio medido en hoteles mexicanos es 49% anual.

Facturación

Su plan

Profesional

21 a 50 empleados

Lo que factura — por propiedad

$5,250 MXN / mes

≈ $300 USD · facturado cada mes

A quién cubre este año

30 + 15 que entren

Se cobra por propiedad, no por persona. Quien entre este año ya está cubierto.

Su costo · por empleado al año

$2,100 MXN

Unas 30 h de práctica al año, repartidas en 5 minutos diarios.

Una escuela · por empleado

$2,600 MXN

Por un curso de 24 h, una sola vez, y sin cubrir a quien entre después.

Estimación. Tipo de cambio ≈ $17.50 MXN/USD. Comparativo con tarifas públicas de clases para empresas en México: $450–850 MXN por hora para un grupo de 4 a 8 personas. El piloto de 14 días no requiere tarjeta.

Plans are complemented by a one-time placement exam of $50 USD per employee, which sets each employee's starting CEFR level. No hidden costs under the perforation.

The Evidence · Postcards from managers

Click to see the sender

Three managers, three hotels, the same sentence: "I want this for the rest of the team."

We spent three years hiring classroom courses. Employees memorized grammar and still couldn't run a check-in in English. With Inglés Hotelero, I saw real change in 60 days.

Gabriela Montoya Ríos

HR Director · Los Cabos Resort

Flip

The dashboard saves me two meetings a month. I used to ask every supervisor how their team was doing. Now I open one tab, see everything, and already know what decision to make.

Rodrigo Anaya Fuentes

General Manager · Boutique Hotel, Oaxaca

Flip

My bell staff used to be afraid of crossing paths with an English-speaking guest. Now they seek them out. That change in attitude, even more than the CEFR level, is what matters most to me.

Mariana Velázquez Torres

Head of Operations · Puerto Vallarta

Flip

Questions · From real managers

The questions we always get — answered straight.

Do employees need to install an app?

No. 95% of the daily practice happens on WhatsApp, on each employee's personal or shift phone. There is nothing to download, no passwords to create, no new platform to learn. For the CEFR exam we recommend a tablet or computer — any device the hotel already has will do.

How soon do results show?

The first measurable change arrives within the first 14 days: operational vocabulary and the confidence to start a conversation. A certifiable CEFR level increase takes 60 to 90 days, assuming 5 minutes of daily drill per employee.

Is the CEFR certificate officially recognized?

Yes. We issue a certificate aligned with the Common European Framework of Reference (CEFR). Employees can use it for other jobs, work visas, and programs such as J-1. It is a tangible benefit that supports retention — not just a document for the personnel file.

What happens if an employee leaves the hotel?

The license transfers to another employee at the same hotel at no cost, within the same month. In practice, our clients report lower turnover after implementing the program — learning with purpose retains talent.

How is this different from Duolingo or classroom courses?

Duolingo teaches general English — useful for travel, not for work. Inglés Hotelero teaches the English of the role: a front desk agent learns to run check-in, handle complaints, and offer upgrades, not to talk about the weather. Classroom courses require schedules, rooms, and teachers. We require 5 minutes and WhatsApp.

Can the platform run under our brand?

Yes. For chains and groups we offer white-label implementation: your logo, your domain, and your corporate reporting on top of our CEFR assessment engine and daily practice. Quoted together with the Enterprise plan.

How does the demo work?

You request the demo and we contact you within 24 hours. We set up a 14-day pilot with up to 10 employees from one department, free and with no credit card. On day 14 we review the diagnostic and the first gains together. If there is measurable progress, we quote. If not, we close with no obligation.

Your hotel's English, run like a system.

Progress dashboard

A team without functional English loses guests, loses reviews, loses revenue.

Staff avoid the guest

The reviews reflect it

Money stays on the table

Not a course. The infrastructure of English in your operation.

CEFR placement exam

Daily drill via WhatsApp

Dashboard for HR and management

Multi-property and chains

Your team doesn't practice generic English. They practice your hotel.

Want it under your brand? The platform deploys as your own.

This is what the platform feels like. Touch it.

Un examen que se siente como el trabajo, no como la escuela.

Cinco minutos que sí ocurren — en el teléfono que ya traen.

El lunes de RH: un vistazo, tres decisiones.

Honest pricing, like a ticket. No hidden costs under the perforation.

¿Cuánto cuesta — y a cuántos cubre?

Three managers, three hotels, the same sentence: "I want this for the rest of the team."

The questions we always get — answered straight.

Do employees need to install an app?

How soon do results show?

Is the CEFR certificate officially recognized?

What happens if an employee leaves the hotel?

How is this different from Duolingo or classroom courses?

Can the platform run under our brand?

How does the demo work?

Your team can start this week.