Terms and Conditions

These Terms and Conditions govern access to and use of the services offered by Inglés Hotelero ("the Company"), including the website ingleshotelero.com, the training platform and the associated communication channels. Hotels in the United States and Canada contract under the terms at hotelenglishtraining.com/terms.

By accessing or using any of our services you accept these Terms in full. If you do not agree, please do not use our services.

1. Definitions

• Company: Diego Lujan Studio LLC, a company formed in Texas, United States, trading as Inglés Hotelero.
• Customer: the legal entity or individual that contracts the Company's services.
• End user / Employee: the hotel employee who uses the training platform.
• Platform: the English training system made up of the web application, the AI tutor and the planned WhatsApp add-on.
• Placement exam: the CEFR level assessment offered to the Customer at no cost, for any number of employees, with no obligation.

2. Registration and account

To access the platform the Customer must provide true and complete information during registration. The Customer is responsible for keeping its credentials confidential and for all activity carried out under its account.

The Company reserves the right to suspend or cancel accounts that provide false information, breach these Terms, or use the platform in a way that harms other users or the platform itself.

3. Description of the service

Inglés Hotelero offers:

• A CEFR level diagnostic by hotel position.
• Personalized English training through a lean web-based platform.
• A progress dashboard for HR leads and managers.
• Issuance of CEFR records on completion of the corresponding levels.

The Company does not guarantee a specific CEFR result for any employee or team, in any period: progress depends on the starting level and on regular use of the platform. The CEFR record the platform issues is an internal, functional assessment; it is not an official certification from any examining body and has no standing in any immigration process.

4. Plans and prices

Current prices are published at ingleshotelero.com/precios and are expressed in US dollars (USD) per property per month. The placement exam is offered at no cost and generates no charge. Contracts are quarterly, six-month or annual depending on the plan selected; annual billing pays 10 months instead of 12.

The Company reserves the right to change its rates with 30 calendar days' notice. Changes do not apply retroactively to annual contracts already paid.

5. Billing and payment

• The billing period begins on the day the service is activated.
• Payment is made in advance. Non-payment results in suspension of the service after 5 business days' notice.
• For the annual plan, no pro-rata refunds are made on early cancellation, except for a material breach by the Company.
• Adding or removing employees within the contracted band does not change the price. A change of band applies from the next billing period.
• A property that closes or reduces operations seasonally may be paused and resumed; paused months are not billed.

6. Free placement exam

The placement exam is offered at no cost and carries no obligation. On completion, the Customer keeps its staff's level results with no obligation to subscribe. Access to daily practice requires an active paid plan. Data generated is retained in accordance with the Privacy Notice.

7. Per-property license

The subscription licenses a property, not named individuals. Within the contracted headcount band, the Customer may enroll, deactivate and replace employees at any time at no additional charge. Records of employees who leave the property are deactivated, not deleted, to preserve the Customer's history; the Customer may request their deletion at any time. Credentials may not be shared simultaneously between different employees.

8. Intellectual property

All platform content — scripts, exercises, reference recordings, curricula by position, interfaces, logos and text — is the exclusive property of Inglés Hotelero or its licensors. Its reproduction, distribution or use outside the platform without express written authorization is prohibited.

The Customer retains ownership of its employees' data and may request an export at any time.

9. Acceptable use

The Customer and its employees agree to:

• Use the platform solely for the contracted training purposes.
• Not attempt to access other customers' accounts or data.
• Not reproduce, resell or sublicense platform content.
• Not use the platform to distribute offensive, unlawful or harmful content.

10. Limitation of liability

The Company shall not be liable for indirect, incidental or consequential damages arising from the use or inability to use the platform. The Company's maximum liability in any case is limited to the amount actually paid by the Customer in the three months preceding the event giving rise to the claim.

11. Suspension and termination

Either party may terminate the contract with 30 days' written notice. The Company may suspend the service immediately in the event of a serious breach of these Terms. On termination, the Customer's data will be available for export for 60 days.

12. Changes to the terms

The Company may update these Terms. Material changes will be notified by email at least 15 days in advance. Continued use of the service after notification implies acceptance of the new terms.

13. Governing law

These Terms are governed by the laws of the United Mexican States. Any dispute that cannot be resolved by mutual agreement will be submitted to the jurisdiction of the competent courts of Mexico City.

14. Contact

For any question regarding these Terms:
hola@ingleshotelero.com