Listen
A realistic request from a hotel guest.
At least 15 minutes a day with situations from their role. Employees listen, respond, and practice speaking on a phone or any other device.
A realistic request from a hotel guest.
Choose and practice a useful reply.
Use their own voice and receive feedback.
A disputed charge, an allergy to confirm, or directions to a room. Practice starts with each person’s actual work.
HR sees who practiced and how the team is progressing. Each employee returns to their learning path on the platform.
The details you need to take the next step.
A free placement exam and needs analysis for your whole hotel. Keep the results, whether or not you continue.